Order tracking
Track your order
Look up your order with your order number and email, or paste a tracking number. Live tracking shows right here on this page.
Track with your order number
Have a tracking number?
It’s in the email we send when your order ships.
Where’s my order number?
It’s in your order confirmation email, for example #8123. Enter just the numbers.
No tracking yet?
“On hold” means we’re waiting for your payment. “Processing” means it’s being packed. Tracking shows up as soon as it ships.
Have an account?
All your orders are also in My Account → Orders.
Tracking not moving? Call or text +1 (416) 768-0518 (9am to 9pm ET) or email support@nativediscountsmokes.com with your order number.