Frequently Asked Questions

Ordering Info

How can I place an order?

Browse the product selection, choose your items and quantity, add to cart, then proceed to checkout by entering your shipping and payment details. You must be a Canadian resident of legal age in your province or territory (18 in Alberta, 19 in most provinces, 21 in Quebec).

How will my order be packaged?

Orders arrive in plain, unmarked packaging for privacy and to reduce the risk of theft. Items are securely packed to prevent damage in transit.

Can you ship to my location?

We ship to most Canadian locations where tobacco sales are legal. We do not ship outside Canada and require a valid Canadian address plus proof of meeting your province’s minimum age requirement.

Can I modify or cancel my order?

Modifications or cancellations must be requested within 1 hour of placing the order and before it processes for shipping. Once fulfilled or shipped, changes cannot be made.

Shipping

What are your shipping rates?

Shipping is a flat $15 per order, and free on all orders over $100. Orders placed before 12:00 PM EST are dispatched the same day.

What is the estimated delivery time?

Standard shipping typically takes 3-7 business days; expedited shipping (where available) takes 1-3 business days. Estimates may change due to weather, holidays, or courier delays.

Can I track my package?

Yes. Your tracking number is emailed when your order ships, and you can follow it live on our Track Your Order page with your order number and email.

Payment Info

What forms of payment do you accept?

Interac e-Transfer is our only payment method for now, fast, secure processing across Canada. Prefer to pay by crypto? Message us and we’ll help arrange it.

Product Issues & Refunds

What should I do if there’s an issue with my order?

Contact support within 48 hours of delivery if the order is damaged, incomplete, or incorrect. Provide your order number, a description of the issue, and photos. We’ll resolve it through replacement, refund, or store credit.