Fast, tracked shipping across Canada
What shipping costs, when your order leaves, how long it takes to reach you and what to do if something isn’t right.
$100 or more
Orders to a street address ship free once your total reaches $100 after discounts.
- $15 flatStandard shipping to a street address
- Free $100+After discounts, street addresses
- 12pm ETPaid by then? Usually ships same business day
- TrackedEvery order, anywhere in Canada
What shipping costs
One flat price per order. The free-shipping amount is checked after any discount code.
| Street address | $15 flat Free on orders of $100 or more |
|---|---|
| PO Box or rural route | $20 by tracked post Free on orders of $300 or more |
| Outside Canada | Sorry, we ship within Canada only |
When your order leaves
- You place your orderYour order total and payment details appear right away.
- Your payment arrivesOrders ship once they’re paid. How to pay by e-Transfer.
- We ship itPlaced and paid before 12pm ET? It usually goes out the same business day.
How long it takes to arrive
Counted in business days from the day your order ships. Remote areas can take longer, and weather or holidays can cause delays.
1–2 days
Business days after dispatch
2–4 days
Business days after dispatch
2–5 days
Atlantic provinces and the territories
Where to find your tracking number
By email
We email you the tracking number when your order ships.
In your account
Sign in and go to My Account → Orders, then open your order.
Discreet, and for adults only
Plain, unmarked box
Nothing on the outside of the package shows what’s inside.
Adults only
You must be of legal age in your province to order.
Damaged, missing or wrong items
Tell us within 48 hours of delivery and we’ll make it right.
- Take photosPhotograph the items and the box, just as they arrived.
- Contact us within 48 hoursEmail support@nativediscountsmokes.com with your order number and the photos.
- We fix itWe’ll replace the item, refund you or give you store credit.
Our returns policy, in short
All sales are final
The only exceptions are items that arrive damaged, missing or wrong (see above).
Email us before sending anything
Returns must be approved first, and only unopened items can be returned.
Shipping FAQ
Do you ship outside Canada?
No. We only ship to addresses in Canada.
Can you ship to a PO Box or rural route?
Yes. These go by tracked post for $20, and ship free on orders of $300 or more.
Does a coupon code affect free shipping?
Yes. Free shipping is based on your total after discounts, so it needs to be $100 or more (or $300 or more for a PO Box or rural route) once the code is applied.
When will my order ship?
Once it’s paid. Orders placed and paid before 12pm ET usually ship the same business day.
My tracking hasn’t updated. What should I do?
Call or text +1 (416) 768-0518 (9am to 9pm ET) or email support@nativediscountsmokes.com with your order number, and we’ll look into it.
Tracking says delivered, but I don’t have my package.
Contact us within 48 hours of the delivery date with your order number so we can help.
Will anyone know what’s in the box?
No. Every order ships in plain, unmarked packaging.